09:15 - 09:30

Chairman of the Board of the Children's Clinical University Hospital, Head of the Association of Large Hospitals
Opening speech "Care for the Human Being"
09:30 - 09:40
Daniels Pavļuts
Minister of Health
Minister of Health
Welcome and speech at the first Patient Experience Conference
09:40 - 10:15

Head of Planetree Netherlands and Germany
12 key principles of human-focused healthcare
10:15 - 10:40

Head of Patient Experience and Customer Management at the Children's Clinical University Hospital, Member of the Global Council of the Beryl Institute
The Children's Clinical University Hospital's Patient and Staff Experience Strategy "Care for the Human Being"
10:40 - 11:05

Patient Experience Project Manager at the Children's Clinical University Hospital
Care for the Patient
11:05 - 11:10

Video story: "Reducing fear and anxiety"
11:10 - 11:35

Head of Human Resources at the Children's Clinical University Hospital
Care for the Employee
11:35 - 11:40

Video story: "Voices of employees"
11:40 - 11:55

Break
11:55 - 12:20

Head of the Patient Safety and Healthcare Quality Improvement Unit of the Center for disease control and prevention
What is the patient experience in Latvian hospitals?
12:20 - 12:25

Video story
12:25 - 12:50

Board Member of the Children's Clinical University Hospital
5 steps to excellence
12:50 - 12:55

Video story: "Empathetic communication"
12:55 - 13:20

Chairman of the Board of the Children's Clinical University Hospital, Head of the Association of Large Hospitals
Digital ecosystem - a platform for human-focused healthcare
13:20 - 13:25

Video story: "The parents' Council"
13:25 - 13:55

Head of Quality and Patient Experience, Quirónsalud Hospital Network (Spain), Member of the Global Council of the Beryl Institute
The most important steps to achieve patient experience excellence in Quironsalu
13:55 - 14:20

Break
14:20 - 15:30

Discussion
15:30 - 16:00

Awards ceremony
16:00 - 16:30

President and CEO of the Beryl Institute